Privacy Policy

1. Introduction

At Assetsware, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our asset tracking and management system.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

Information you provide. We collect information that you voluntarily give us when you:

• Create a user account (name, email address, company name)
• Request a demo or contact us (name, email, phone number, company, message)
• Use the web system or mobile application to register assets, record borrows and returns, schedule inspections, or log complaints

The asset-related information you enter or upload may include:

• Asset details such as name, reference number, serial number, category, location, and cost
• Photographs, specifications, and other documents attached to assets or inspections
• Movement history, maintenance records, and complaint records

Information collected automatically. When you use our system or mobile app, we may collect usage and technical data such as device type, operating system, app version, IP address, and timestamps of activity, to keep the service secure and working correctly.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the asset tracking system and mobile app
• Store and process asset data the way your organisation directs
• Respond to enquiries, demo requests, and support requests
• Keep the service secure, prevent misuse, and maintain performance
• Send you service-related communications, such as account and product updates
• Comply with legal obligations

We do not sell your personal information. We do not use asset data collected by your organisation for any purpose other than providing the service.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored in secure cloud infrastructure with industry-standard encryption. We regularly review and update our security practices to ensure your information remains protected.

5. Data Sharing

We may share your information with:

• Service providers who assist in our operations
• Business partners with your consent
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

7. Third-Party Services

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date. You are advised to review this privacy policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +6 012 873 1819
• Address: H-8-10, Aeropod Commercial Square, Jalan Aeropod Off Jalan Kepayan, 88200 Kota Kinabalu, Sabah, MY.